Grievance Redressal
01
Lodge Complaint with Bank visit / Manager
Customer → Bank Visit
Mode
Visit Bank / Phone / Email / Written Application / Website / Bank contact number
Contact No.
Email ID.
Turnaround Time (TAT)
Within 10 working days
If Resolved → CLOSED
If Not Resolved / Not Satisfied → Go to Step 2
02
STEP
Escalation to Nodal Officer (Head Office)
Customer → Principal Nodal Officer / Grievance Redressal Officer
Name
Ajay Kumar (Sr. So.)
Mobile No.
Landline No.
Email ID.
Mode
Email/ Letter / Website Complaint Portal
TAT
Within 5 working days
If Resolved → CLOSED
If Not Resolved / Not Satisfied → Go to Step 3
03
STEP
RBI’s Integrated Ombudsman Scheme (IORBIS)
Customer → RBI Ombudsman
Portal
Toll-free
Authority
Reserve Bank of India
Ombudsman Decision → FINAL